Refund policy

At illsis, all sales are final and we do not offer refunds. However, we are happy to arrange an exchange in the cases below. INCORRECT OR DEFECTIVE ITEMS If you receive the wrong item, or your item arrives with a defect, please email us at illsis.stu@gmail.com within 5 days of delivery, including: - Your order number - Clear photos of the item - A continuous unboxing video, filmed from the moment the parcel is still sealed until the item is fully unpacked Claims without an unboxing video cannot be accepted. Once your claim is approved, we will exchange your item and cover the shipping costs both ways. SIZE EXCHANGES If you would like a different size, you may request an exchange within 5 days of delivery. Return and re-delivery shipping costs are the responsibility of the customer. EXCHANGE CONDITIONS - Items must be unworn, unwashed and returned with all original tags attached. - Sale items are final sale and cannot be exchanged. UNDELIVERABLE PARCELS - Parcels that are refused or left unclaimed will be cancelled and are not eligible for a refund. - We are not responsible for parcels lost or delayed due to an incorrect shipping address. - Once the courier confirms delivery, responsibility for the parcel passes to the recipient. Questions? Email us at illsis.stu@gmail.com — we're always happy to help.